Shipping Policy
What is the shipping condition?
Attention: we have minimum order quantity requirements for some low-price products as is marked in the products description area. If the customer does not meet the minimum purchase amount marked of the low value products, we may not ship and refund the amount that the customer has purchased.
The reason for setting a minimum purchase quantity is that less than the minimum purchase quantity will prevent us from sourcing in time and it may cause order processing problems.
Where do we ship to?
We provide stepped international shipping to the majority of countries except some countries we cannot ship to yet.
What are the shipping charges?
All international orders are subject to international shipping charges based on the recipient's address, sea shipping and air shipping provided. Customers can clearly see the name and price of the shipping on the checkout page, providing air shipping and sea shipping, with different prices and timeliness.
Sea shipping only provided when package is at or over 10 kilograms.
What are the shipping terms?
GEMROCKY's shipping term is DDP for non-European countries and DAP for European countries. For non-European countries, this means that the shipping costs paid by customers include international shipping and customs taxes, so no additional customs clearance fees are required. For European countries under DAP, customers may need to handle customs clearance and related taxes. In both cases, the local transportation company will deliver parcels to the recipient's address. Therefore, customers must provide accurate address and contact information to ensure the recipient can sign for the package.
What is the average shipping time?
After we deliver parcels, air shipping packages arrive within 15 working days; sea shipping packages arrive within 30-50 working days. (US: within 40 days EU&CA: within 50 days)
What is the order processing time?
We process & pack orders within 7 working days.
How to track my order?
The system will send an email with a tracking number and shipping company name to your email address when we start to deliver your parcel. You can enter the tracking number on this page to track the trace of your parcel. Or you can track your parcel on the shipping company official website by entering the tracking number we provide.
What shipping companies do we use?
We provide shipping via shipping companies such as UPS, FedEx, DPD, DHL etc. based on the logistics situation of the recipient's country.
