Shipping Policy
What is the shipping condition?
Attention: we have minimum order quantity requirements for some low-price products as is marked in the products description area. If the customer does not meet the minimum purchase amount marked of the low value products, we may not ship and refund the amount that the customer has purchased.
The reason for setting a minimum purchase quantity is that less than the minimum purchase quantity will prevent us from sourcing in time and it may cause order processing problems.
Where do we ship to?
What are the shipping charges?
What are the shipping terms?
GEMROCKY operates under the DAP (Delivered at Place) shipping term, meaning customers are responsible for handling customs clearance and any applicable taxes according to the destination country’s tariff policies. The local transportation company will deliver the parcel to the recipient's address.
As customers are responsible for tariffs, if you wish to avoid paying high tariffs, please contact us within 24 hours of placing your order to specify the value you would like us to declare for customs purposes. If we do not receive your instruction within 24 hours, we will declare the package’s value as the order amount. Please be aware that we do not accept any revisions after 24 hours from the order placement.
Also, please note that declaring a value that is too low may result in the package being detained or fines imposed by customs.
Thank you for your understanding!
What is the average shipping time?
For international shipping:
- Air shipping: Approximately 10-15 days for delivery.
- Sea shipping: Approximately 30-40 days for delivery.
What is the order processing time?
How to track my order?
The system will send an email with a tracking number and shipping company name to your email address when we start to deliver your parcel. You can enter the tracking number on this page to track the trace of your parcel. Or you can track your parcel on the shipping company official website by entering the tracking number we provide.