Return & Refund Policy

Returns

Our return& refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

We do not support exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Non-returnable situations:

1.Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 

2.Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

*Only partially refundable situations:

1.Book with obvious signs of use

2.CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

3.Any item not in its original condition, is damaged or missing parts for reasons not due to our mistake.

*Additional non-returnable items:

1.Gift cards

2.Downloadable software products

3.Some health and personal care items

Refunds (if applicable)

1.To complete your return, we require a receipt or proof of purchase.

2. Please do not send your purchase back to the manufacturer.

3. Please contact us by contact form for return address and contact.

4. Customer is responsible for all return shipping costs and customs taxes. Once your return is received and inspected by Gem Rocky, we will send you an email in 2 days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. If you are approved, then your refund will be processed in next 5 days, and a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take over 10 business days before your refund is officially posted according to different banks. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by contact form.